Our Quality Approach
Our Quality Commitment
Quality and customer satisfaction are at the heart of TIVOLY's priorities. As an international industrial group, TIVOLY designs, manufactures and markets high-performance solutions in tools, machines and services for industrialists, professionals and individuals.
Our quality standards are part of a global, structured and sustainable approach, aimed at the reliability of our products, the performance of our processes and the continuous improvement of our practices.
A Quality Policy Driven by Management
TIVOLY's Quality Policy is defined and supported by General Management. It is based on strong principles:
- Knowledge and lasting satisfaction of our customers
- Operational excellence and mastery of our industrial processes
- Development of innovative, sustainable and customized solutions
- Compliance with regulatory and normative requirements
- Continuous improvement of our quality and environmental performance
This policy is regularly reviewed to remain aligned with the Group's internal, external and strategic challenges.
A Structured and Certified Management System
TIVOLY relies on a Quality Management System (QMS) deployed across the Group's sites. It is based on a process approach, with identified process owners and regularly monitored performance indicators.
Recognized Certifications
To ensure a high level of standards and reliability, several TIVOLY sites are certified according to internationally recognized standards, including:
ISO 9001
Quality management
ISO 14001
Environmental management
ISO 13485
Medical devices (for relevant activities)
These certifications attest to the robustness of our organizations, our risk management and our commitment to continuous improvement.
Continuous Improvement at the Heart of Our Practices
Quality at TIVOLY is a living and collective approach. It relies on:
- Regular internal and external audits
- Monitoring of quality performance indicators
- Managed and measured action plans
- Involvement and empowerment of our employees
This dynamic allows us to anticipate risks, progress sustainably and offer our customers ever more reliable and efficient products and services.
Quality Driven by Strong Values
Our quality commitments are inseparable from the Group's values:
Ingenuity
transforming innovation into concrete solutions
Performance
ensuring reliable and efficient products
Service
offering tailored solutions and a high level of customer satisfaction
Family Spirit
ethics, commitment, listening and teamwork
These values guide our decisions and structure the way we work every day.